Last updated: August 21, 2026
These Terms & Conditions govern access to the vinetpassion.com website, its use and the purchases made on it.
By accessing the site, creating an account or placing an order, you acknowledge that you have read these Terms & Conditions and agree to comply with them. If you do not accept these conditions, please do not use the site or place an order.
These Terms & Conditions must be read together with our Privacy Policy, our Return and Refund Policy and our Shipping and Delivery Policy.
The vinetpassion.com website is operated by:
Vin & Passion
Vin & Passion – Laval
110, Promenade du Centropolis, Laval, QC H7T 2Z6
Vin & Passion – Brossard
8640 Boul. Leduc, Suite 30, Brossard, QC J4Y 0G6
In these Terms & Conditions, the expressions “Vin & Passion”, “we”, “our” and “us” refer to Vin & Passion Inc.
Vinetpassion.com is intended for customers located in Canada and, when delivery options allow, in the United States.
Product availability, prices, currencies, taxes, payment methods and delivery options may vary depending on the destination.
Vin & Passion may limit delivery of certain products to specific territories, including because of restrictions imposed by manufacturers, carriers or applicable regulations.
You must have reached the age of majority in your province, territory or state of residence to create an account or make a purchase on vinetpassion.com.
A minor must not place an order or provide us with personal information without the involvement and authorization of their parent or legal guardian.
You agree to use the site only for legitimate purposes and in accordance with applicable laws.
It is in particular prohibited:
Vin & Passion may limit or suspend access to the site when it has reasonable grounds to believe that a use contravenes these Terms & Conditions or compromises the security of the site, its users or its systems.
You are responsible for the accuracy of the information provided when creating or using your account.
You must protect the confidentiality of your credentials and notify us promptly if you suspect unauthorized use of your account.
Vin & Passion may request identity verification or additional information when such verification is reasonably necessary to protect the customer, process an order or prevent fraud.
Vin & Passion takes reasonable steps to present accurate descriptions, features, dimensions, capacities, photographs and information.
However:
These variations do not limit the rights granted to the consumer when a product is defective, not as described, or different from the material representations made before the purchase.
Products are offered subject to availability.
A product added to the cart is not automatically reserved. A product may become unavailable before the order is completed or processed.
If an ordered product is no longer available, Vin & Passion will contact you to offer, depending on the situation:
No replacement that involves additional charges will be made without your authorization.
The applicable prices are those displayed when you confirm your order, subject to the requirements provided by law.
Prices displayed on vinetpassion.com may differ from those offered in Vin & Passion stores. When a price or promotion is reserved for the website or for a store, that restriction may be indicated in the offer concerned.
Prices are displayed in Canadian dollars, unless otherwise indicated. If another currency is offered, the applicable currency and the total to pay are presented before order confirmation.
Taxes, shipping fees, eco-fees, product customization and other applicable charges are shown separately or included in the total before payment confirmation.
Prices and promotions may be changed without notice for future orders. A change does not apply retroactively to an order already concluded.
Vin & Passion takes reasonable steps to ensure the accuracy of prices and information published on the site.
If an obvious, clear and incontestable error is discovered before the transaction is concluded, the information will be corrected and you will have the opportunity to accept or refuse the corrected offer.
If an error is discovered after an order is confirmed, Vin & Passion will contact you and will comply with the obligations provided by applicable laws. No additional amount will be charged without your authorization.
This section does not limit the consumer’s right to pay the advertised price when that right is provided by law.
In accordance with applicable environmental programs, eco-fees may be required when purchasing certain products.
When they apply:
No mandatory eco-fee will be added to an order already concluded without you being informed and consenting when your consent is required.
For a product whose certain fees must be quoted, the final transaction will be concluded only after the total amount has been presented and accepted.
For more information:
Applicable taxes are calculated according to the products ordered, the shipping address and the tax rules in force at the time of the transaction.
The tax amount is presented before payment confirmation.
For an order delivered outside Canada, customs duties, import taxes, brokerage fees or other charges imposed by authorities or third parties may apply. When those fees are not collected at the time of the order and their amount cannot reasonably be calculated by Vin & Passion, they may be payable by the recipient.
Before confirming your order, you have the opportunity to review or correct, where applicable:
After the order, an electronic confirmation containing the relevant information is sent to the email address provided.
Vin & Passion may refuse or cancel an order for a legitimate reason, including:
If a paid order is cancelled, the amounts concerned are refunded using the original payment method.
Products sold on vinetpassion.com are mainly intended for legitimate personal or professional use.
Vin & Passion may impose reasonable quantity limits per customer, account, address, business or order in order to prevent fraud, protect stock availability or comply with manufacturer restrictions.
Any order intended for commercial resale may require a separate authorization or agreement.
Credit card payments, Visa and Mastercard, are processed securely by Shopify Payments. Depending on the options offered at checkout, PayPal, Shop Pay or other authorized payment providers may also be used.
By submitting an order, you confirm:
Vin & Passion does not receive or store your full credit card number or security code. Certain data may be processed by Shopify and its partners in order to authorize the transaction, prevent fraud and meet their legal obligations.
For more information about the processing of your information, see our Privacy Policy.
An order may be subject to automated or manual checks intended to prevent fraudulent transactions.
Certain information may be sent to Shopify Payments, your financial institution, the payment provider or a specialized provider in order to verify, in particular:
Vin & Passion may request additional information reasonably needed before processing an order.
When an order is reviewed by a member of our staff, the final decision may in particular take into account the results of those checks.
Available options, estimated timelines and shipping fees are presented at checkout or specified in our Shipping and Delivery Policy.
Delivery timelines are estimates and may vary because of:
In the event of a significant delay, a loss or a delivery problem, Vin & Passion will contact you and will respect the remedies provided by applicable laws.
Certain products, including wine cellars, beverage centres, humidors, cooling units, racks and bottle supports, or specialized deliveries, may require a separate quote. The final delivery price must be presented and accepted before the corresponding transaction is finalized.
You must verify that your shipping address is accurate before confirming the order. Additional fees may apply when a new delivery is required because of an incorrect address, an absence or an unjustified refusal to receive the parcel, where those fees are permitted by law.
You should inspect your order as soon as you receive it.
If a product is damaged, incomplete, defective or different from what you ordered, contact our customer service within 24 hours of receipt, providing:
Do not return the product before receiving our instructions.
Returns, exchanges and refunds are governed by our Return and Refund Policy.
The 10-day return policy applies only to eligible orders placed and paid for online at vinetpassion.com, including when an online order is picked up at one of our stores.
Purchases made and paid for directly in a Vin & Passion store are considered final sales. No return, exchange, refund or credit note is granted for a change of mind, an error in product choice or another personal reason.
This restriction does not limit the rights that apply to defective, damaged or non-conforming products, or products covered by a legal warranty.
Products sold benefit from the warranties provided by applicable laws.
In Quebec, those warranties provide in particular that a product must:
These Terms & Conditions do not replace, limit or exclude any mandatory legal warranty.
Commercial warranties offered by a manufacturer or by Vin & Passion are in addition to the applicable legal warranties.
The site’s content, including texts, photographs, videos, graphics, logos, trademarks, icons, files, technical sheets and design elements, belongs to Vin & Passion or to their respective suppliers and partners.
This content is protected by applicable copyright, trademark and intellectual-property laws.
You may consult the content for personal, non-commercial use. Except where the law allows, it is prohibited to reproduce, modify, publish, distribute, sell, translate or exploit it without the prior written authorization of the rights holder.
Nothing in these Terms & Conditions grants you a right to use a trademark, a logo or any other protected element.
When the site allows you to publish a review, a photograph, a comment or other content, you confirm:
You authorize Vin & Passion to display, reproduce and adapt that content for purposes reasonably related to the operation and promotion of its activities, subject to applicable laws and the consent settings offered.
Vin & Passion may remove content that contravenes these conditions or applicable laws.
The site may contain links to websites, social-media platforms or services operated by third parties.
Vin & Passion does not control their practices, their content or their availability. Use of a third-party site is subject to that third party’s terms and policies.
The presence of a link does not necessarily constitute a recommendation or a guarantee by Vin & Passion.
Vin & Passion takes reasonable steps to keep the site accessible and secure. We cannot, however, guarantee that the site will be accessible without interruption or that it will be entirely free of errors or computer risks.
We may temporarily suspend certain functions in order to perform maintenance, apply an update or correct a technical or security issue.
You are responsible for taking the reasonable steps needed to protect your device, your credentials and your data.
To the extent permitted by law, Vin & Passion is not liable for damages arising exclusively from:
Nothing in these Terms & Conditions is intended to exclude or limit a liability that cannot legally be excluded or limited, including:
You agree that order confirmations, invoices, delivery notices and other communications relating to a transaction may be sent to you electronically.
Promotional communications are sent in accordance with applicable laws and the consents obtained. You may unsubscribe from promotional communications without interrupting the communications needed to process your orders or service requests.
The collection, use, disclosure, retention and protection of personal information are governed by our Privacy Policy.
By using the site, you acknowledge that certain information may be processed by Shopify and the providers needed to operate the store, process payment, deliver orders, provide security and provide customer service.
Vin & Passion may change these Terms & Conditions to reflect changes to the site, its products, its services or legal requirements.
Changes apply from the time they are published. They do not retroactively change the rights and obligations associated with an order already concluded.
The date of the last update is indicated at the beginning of the document.
These Terms & Conditions are governed by the laws applicable in the province of Quebec and by the Canadian federal laws that apply there.
When a mandatory law of the consumer’s province, territory, state or country of residence applies, these Terms & Conditions do not limit the protections granted by that law.
If a provision of these Terms & Conditions is declared invalid or unenforceable, the other provisions continue to apply to the extent permitted by law.
Vin & Passion’s failure to immediately exercise a right or remedy provided by these Terms & Conditions does not constitute a waiver of that right or remedy.
For any question about these Terms & Conditions or an order:
Vin & Passion — Web Customer Service
Phone: 1 866-567-8467
Email: info@vinetpassion.com