Last updated: August 21, 2026
Vin & Passion wants you to be satisfied with your purchase. This policy explains the conditions that apply to returns, exchanges and refunds for products purchased online at vinetpassion.com.
This 10-day return policy applies only to orders placed and paid for online at vinetpassion.com, including when an online order is picked up at one of our stores. Any defect or damage must be reported to us within 24 hours of receiving your order.
Purchases made and paid for directly in a Vin & Passion store are considered final sales. No return, exchange, refund or credit note is granted for a change of mind, an error in product choice or any other personal reason.
This rule does not limit consumer rights when a product is defective, damaged, not as described, or covered by a legal warranty.
The applicable policy is determined by where the transaction was concluded and paid for:
An eligible product purchased and paid for on vinetpassion.com may be returned to either of our two stores:
You must present your Shopify order confirmation, your invoice or another proof of purchase. The return conditions that apply are those for online orders, including the 10-day period after receipt and the eligibility conditions set out in this policy.
The fact that a store accepts the return of an online order does not change the policy that applies to products purchased and paid for directly in store, which are final sales.
Some refunds may need to be processed by our web team and cannot necessarily be issued immediately at the register.
For most eligible items, you have 10 business days after receiving your order to request a return for an exchange or a refund.
The request must be made before that period expires. No return shipped without prior authorization can be processed.
To be eligible for a return, the product must:
Vin & Passion reserves the right to refuse a return or reduce the refunded amount if the product shows signs of use, is incomplete, is damaged or is no longer in a condition that allows it to be resold.
The following products are considered final sales and cannot be returned or exchanged:
These exclusions do not limit the rights that may apply when a product is defective, damaged, not as described, or covered by a legal warranty.
Before returning an item, contact our customer service to obtain authorization and the applicable instructions:
Phone: 1 866-567-8467
Email: info@vinetpassion.com
Order number required: include your Shopify order number in your request.
Once your request is authorized, two options are available for most eligible items.
You may ship the parcel back, at your expense, to the address our customer service will provide.
The product must be carefully packed to avoid damage in transit. We recommend using a shipping service that provides a tracking number and appropriate insurance.
Vin & Passion is not responsible for items lost or damaged during the return shipment.
You may return an eligible product purchased on vinetpassion.com to either of our two Vin & Passion stores:
You must present your order confirmation, your invoice or another proof of purchase. Some products or payment methods may need to be refunded by our web team rather than directly at the store register.
Shipping fees paid on the original order are not refundable, except if the return results from an error by Vin & Passion, a damaged or defective product, or when the law requires it.
When the return is made for a personal reason, including a change of mind or an error in product choice, return shipping is at the customer’s expense.
Additional fees related to inadequate packaging, a refused parcel or an incorrect address may also be deducted from the refund, where permitted by law.
All returned products are inspected after receipt.
We will notify you when your return has been received and tell you whether the refund or exchange is approved. If the product does not meet the conditions of this policy, the return may be refused and the product may be shipped back to you at your expense.
When a refund is approved, it is issued using the payment method used for the online purchase.
For a credit card transaction processed through Shopify Payments, the refund is sent to the same card. For a transaction made with PayPal, Shop Pay or another provider, the refund is processed through the same service.
After Vin & Passion processes the refund, additional time may be required before the amount appears on your account. That delay depends on your financial institution and the payment provider.
Initial shipping fees are not refunded, except in the situations specified in this policy or when the law requires it.
When an exchange is authorized, it depends on the availability of the requested product.
If the replacement product costs more, the customer must pay the difference. If it costs less, the difference is refunded using the original payment method.
To obtain another product more quickly, our customer service may recommend returning the original item for a refund and placing a new order.
Check your order as soon as you receive it.
If an item is damaged, defective, incomplete or different from what you ordered, contact our customer service as soon as possible. Please provide:
Do not return the product before receiving our instructions. Depending on the situation, Vin & Passion may offer a repair, a replacement, an exchange or a refund.
A cancellation request may be submitted before the order is processed or shipped. We cannot, however, guarantee that an order can be cancelled once preparation has started.
An order that has already been shipped is subject to the normal return conditions. Fees resulting from a refused or unclaimed parcel may be deducted from the refund, where permitted by law.
This commercial policy does not limit any right granted to consumers by applicable laws.
Products sold benefit in particular from the legal warranties relating to normal use, reasonable durability, conformity and hidden defects. These warranties apply automatically and at no charge, independently of the voluntary 10-day return period.
For any question about a return, an exchange or a refund:
Vin & Passion — Web Customer Service
Phone: 1 866-567-8467
Email: info@vinetpassion.com
Website: vinetpassion.com