Privacy policy

Last updated: August 21, 2026

Vin & Passion takes the privacy and personal information of its customers, visitors and subscribers seriously.

This policy explains how Vin & Passion collects, uses, discloses, retains and protects personal information obtained through the vinetpassion.com website, its stores, its customer service and its other interactions with you.

It also explains the choices and rights you have regarding your personal information.

1. Who is responsible for your personal information?

Vin & Passion is responsible for the personal information collected in the course of its activities.

Business contact details:
Vin & Passion – Laval

110, Promenade du Centropolis, Laval, QC H7T 2Z6
Vin & Passion – Brossard

8640 Boul. Leduc, Suite 30, Brossard, QC J4Y 0G6

2. What personal information do we collect?

Depending on how you interact with Vin & Passion, we may collect the following categories of information.

Identification and contact information

First and last name;
mailing address;
billing and shipping addresses;
email address;
phone number;
language of communication.

Order information

Products purchased or returned;
order history;
transaction amounts and dates;
information needed for delivery;
communications about an order, a return or a service request.

Customer account information

Identifiers associated with your account;
saved preferences;
wish lists, when that feature is available;
browsing or purchase history associated with your account.

We cannot view your password in plain text.

Payment information

Credit card payments on vinetpassion.com are processed securely by Shopify Payments. Depending on the options offered at checkout, other authorized providers such as PayPal, Shop Pay or certain express-payment solutions may also process your transaction.

When you pay, the information needed to process the transaction may include:

the cardholder’s name;
the billing address;
information about the payment method;
the transaction amount and currency;
certain information used to verify the payment and prevent fraud.

Your full credit card details are sent directly to the payment provider over a secure, encrypted connection. Vin & Passion does not receive or store your full credit card number or security code. We may, however, receive certain transaction-related information, such as the card type, its last digits, the payment status, the transaction number or information needed to process a refund.

Shopify Payments and other payment providers may collect, use and retain certain information in accordance with their own privacy policies and applicable legal obligations. For more information, see the Shopify Consumer Privacy Policy.

Technical and digital information

When you visit vinetpassion.com, certain information may be collected automatically, including:

IP address;
device and browser type;
operating system;
pages visited;
date, time and duration of the visit;
products viewed;
actions taken on the site;
the site or campaign that referred your visit;
identifiers associated with cookies and similar technologies.

Communications and service requests

We may keep information you provide when you:

contact our customer service;
fill out a form;
request a quote;
enter a contest or promotion;
request a return, a repair or after-sales service;
communicate with us by email, phone, chat or social media.

Marketing preferences

We may collect your email address, consent and preferences when you subscribe to our newsletter or agree to receive promotional communications.

3. How do we collect your information?

We mainly collect your information:

directly from you;
when you create an account or place an order;
when you contact us;
through online or in-store forms;
using cookies, pixels and similar technologies;
through Shopify and the apps integrated into our store;
from payment, delivery, analytics or fraud-prevention providers, when necessary.

We limit collection to the information reasonably needed for the purposes described in this policy.

4. Why do we use your personal information?

Vin & Passion may use your personal information to:

create and administer your customer account;
process, confirm and deliver your orders;
process payments, refunds, returns and exchanges;
communicate with you about your purchases;
provide support and after-sales service;
respond to your questions and quote requests;
prevent fraud, abuse and security incidents;
operate, secure and improve the site;
analyze site use and measure performance;
personalize certain content or recommendations;
meet our accounting, tax and legal obligations;
send you promotional communications when you have consented;
carry out any other purpose permitted or required by law.

Where consent is required, you can generally withdraw it by contacting us or using the mechanisms provided for that purpose.

5. Shopify and our service providers

Our online store is operated on the Shopify platform. Shopify processes certain personal information in order to provide the features needed to run the store, create accounts, place orders, process payments, provide security and improve its services.

For more information about processing by Shopify, see the Shopify Consumer Privacy Policy.

We may also disclose personal information to providers who help us operate our business, including:

payment processors;
carriers and delivery partners;
hosting and cloud-service providers;
IT and cybersecurity providers;
newsletter and communications platforms;
traffic-analytics tools;
advertising and social-media platforms;
after-sales service providers;
legal, accounting or other professional advisors.

These providers should receive only the information reasonably needed to perform their services. They may be required to protect it in accordance with their contractual and legal obligations.

Vin & Passion does not sell your personal information for financial consideration. Some advertising technologies may, however, involve disclosing digital identifiers to partners, depending on the tools enabled and your cookie choices.

6. Cookies and similar technologies

Vinetpassion.com uses cookies, as well as pixels and other similar technologies.

These technologies may be used to:

operate the cart and checkout;
maintain your session and preferences;
secure the site and prevent fraud;
measure traffic and site performance;
understand how visitors use the site;
personalize certain content;
measure or personalize our advertising campaigns, when you have consented.

Cookie categories

Essential cookies: required for operation, security, the cart and checkout.

Functional cookies: used to remember certain choices and improve site features.

Analytics cookies: used to understand traffic and improve the browsing experience.

Advertising cookies: used, with your consent when required, to measure campaigns or show more relevant ads.

You can accept, refuse or change your choices from the banner or the Cookie preferences link on the site. Refusing certain cookies may limit some features, without preventing use of the store’s essential functions.

7. Promotional communications

We send newsletters and promotional communications only when we are authorized to do so.

You can unsubscribe at any time:

by clicking the unsubscribe link in our emails;
by changing your preferences, when that option is available;
by contacting us.

Even after you unsubscribe, we may continue to send communications needed to process an order, a payment, a delivery or a service request.

8. Disclosure and storage outside Quebec

Shopify and some of our providers may process or store personal information outside Quebec or Canada.

In those situations, the information may be subject to the laws of the territory where it is processed. Vin & Passion takes reasonable steps to assess the risks and to ensure that the information is adequately protected, in accordance with applicable requirements.

9. How long do we keep your information?

We keep personal information only for as long as reasonably necessary:

to fulfill the purposes for which it was collected;
to process orders and provide services;
to manage warranties, returns and service requests;
to meet our tax, accounting and legal obligations;
to prevent fraud and resolve disputes.

The exact period may vary depending on the nature of the information and applicable requirements. When the information is no longer needed, it is destroyed, deleted or anonymized securely, subject to legal retention obligations.

10. How do we protect your information?

Vin & Passion applies reasonable administrative, technical and physical measures to protect personal information against:

unauthorized access;
loss or theft;
unauthorized use or disclosure;
alteration;
destruction.

Our site and checkout use encrypted HTTPS/TLS connections. Access to personal information is limited to people and providers who need it to perform their duties.

Despite these measures, no computer system and no transmission over the Internet can be guaranteed as completely secure.

11. What are your rights?

Subject to the conditions and exceptions provided by law, you may request:

access to the personal information we hold about you;
correction of inaccurate or incomplete information;
withdrawal of your consent to certain uses or disclosures;
cessation of dissemination or de-indexing of certain information, where the law allows;
communication of certain information in a structured, commonly used technological format;
information about the categories of people who have access to your information;
information about its retention period and processing;
deletion of information that is no longer needed, where the law allows.

We may need to verify your identity before responding to a request. We will respond within the time limits set by law.

To exercise a right, contact our privacy officer at the coordinates indicated at the beginning of this policy.

12. Minors

The vinetpassion.com website is not specifically directed at children under 14. We do not knowingly seek to collect their personal information without the consent required by law.

If you believe a child has provided us with personal information inappropriately, please contact us.

13. External sites and services

Our site may contain links to websites, social-media platforms or services operated by third parties.

This policy does not apply to those third parties’ practices. We invite you to read their privacy policy before providing them with personal information.

14. Privacy complaints

Any question or complaint may be sent to the privacy officer.

We will review the request diligently and take the reasonable steps needed to respond. If you are not satisfied with our response, you may also contact the Commission d’accès à l’information du Québec.

15. Changes to this policy

We may change this policy so that it reflects changes in our practices, services, providers or legal requirements.

The date of the last update is indicated at the beginning of the document. When changes are material, an appropriate notice may be published on the site or sent to the people concerned.

16. Contact us

For any question about this policy or the processing of your personal information:

Vin & Passion
Attention: Privacy Officer
Vin & Passion – Laval